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I know we all work for the Postal Service, but lets face it, a lot of us pay
our bills online. Your NAPUS FCU is now offering Web BillPay to its members. Log
on to www.NAPUSfcu.org and sign up today!
NAPUS FCU Members: Web BillPay
Now available through Internet Teller, NAPUS Federal Credit Union is proud to
present "Web BillPay", offering the convenience and security of online bill
payment capabilities so you can manage your accounts anywhere, anytime. Try it
FREE* for THREE months to experience the benefit and time saving service. We
know you are going to love the convenience!
BillPay gives you 24/7 access, so you can:
Send payments to virtually anyone quickly and easily - from the wireless phone
company to the gym
Schedule payments up to one year in advance-either one-time or recurring /
automatic payments.
Pay one bill at a time or pay your monthly bills at once-you decide.
View, print, and save images of posted checks online
You may make payments to any individual or entity in the United States or its
territories and/or possessions. The Web BillPay service offered by NAPUS Federal
Credit Union is serviced by Jack Henry & Associates Inc., a leader in the bill
payment service industry.
For more details about the new Web BillPay service, please download the Web
BillPay Guide available via PDF. The guide will provide instructions on setting
up your account to pay bills, setting payees, and setting up payments.
Questions can also be answered by calling 1-800-336-0284 and speaking with a
Member Services Representative.
After three month introductory period expires, the Web BillPay service will cost
$2.95 per month to use. Members who utilize the Credit Union's direct deposit
service for their net paychecks qualify to receive the Web BillPay service for
free.
NAPUS FCU Web BillPay FAQs
When and how are the payments processed?
What happens if I have a scheduled payment that falls over a weekend or holiday?
Can I use Online Bill Payment if I live outside the U.S.?
How long is history retained in the View Payment History section?
What happens if I lose or forget my ID or PIN?
How far in advance should I set up a payment to ensure it is paid on time?
Are there minimum and maximum payment amounts?
Can I have multiple payments to the same payee on the same day?
Can I stop a payment?
Whom can I pay through Online Bill Payment?
What do the status fields indicate on the Payment History Page?
How many payees may I have set up?
Can I edit Payee addresses?
How do I know if a payee is electronic or check?
What payment frequencies are available?
When can you edit the dollar amount on a scheduled recurring payment?
Can I postdate recurring payments?
Can I postdate a single payment?
Will the memo field I fill out when setting up a payment be passed on to the
payee?
Are there any merchants that I cannot pay through the Bill Payment service?
When will the money be taken out of my account?
What if I do not have enough money in my account?
When and how are the payments processed?
Payments submitted, recurring or one time, before 2:00 AM CST Monday-Friday will
be processed at 2:00 AM CST. Payments submitted between 2:00 AM CST and Noon CST
will be processed at 12 Noon CST. Payments received after 12:00 Noon CST on
Monday-Thursday will be processed the next business day. Payments received after
12:00 Noon CST on Friday will be processed the next business day. All payments
scheduled to go on a weekend will be processed on the processing day before the
weekend. All payments scheduled to go on a holiday will be processed the day
before that date. Payments entered on the weekend, recurring or one time, will
be processed on the next business day.
What happens if I have a scheduled payment that falls over a weekend or holiday?
If a SCHEDULED payment falls on a holiday or weekend, it will be paid on the
Friday BEFORE the weekend, or the last working day BEFORE the holiday.
Can I use Online Bill Payment if I live outside the U.S.?
Yes, as long as you have a bank account in the United States. However, you
cannot pay bills to payees located outside the United States.
How long is history retained in the View Payment History section?
Payment history for active and deleted payees is retained and viewable
indefinitely until further notice.
What happens if I lose or forget my ID or PIN?
At this time there is not a separate ID and PIN for Bill Pay. If you lose/forget
your ID or Pin for Netteller, you may call Customer Service and with proper
verification, your ID or a temporary Pin will be given to you.
How far in advance should I set up a payment to ensure it is paid on time?
For an ELECTRONIC PAYMENT, allow 3 to 4 business days from when the payment is
submitted.
For a CHECK payment - the check will be in the mail on the same day the payment
is submitted if it is submitted before the 2 a.m. processing. If the check
payment is entered before 12:00 Noon CST, the check will be mailed the following
morning. Allow 5 to 7 business days for a check payment.
Please note that we have no control over the U.S. Postal Service.
Are there minimum and maximum payment amounts?
Electronic payments are validated against the available account balance prior to
processing, and check payments settle against your account like any other check,
therefore, there is no dollar limitation on payments made through PowerPay. You
are limited only by the amount of funds in your account.
Can I have multiple payments to the same payee on the same day?
At this time, there is nothing that checks for multiple payments for the same
amounts going to the same vendor on the same day.
Can I stop a payment?
Yes. After the check is printed and mailed, payment history will show the check
number for that payment. The stop payment would be added in the same manner as
for a regular check written out of your checkbook.ELECTRONIC payments cannot be
stopped.
Whom can I pay through Online Bill Payment?
You can pay ANYONE in the United States from the next-door neighbor, to the
utility company, to the bank, and even a child in college across the country.
What do the status fields indicate on the Payment History Page?
Processed - The payment has been processed and sent.
Rejected NSF-The payment that you have tried sending has rejected due to
Non-sufficient funds.
Communication Failure-There was an error due to communication problems.
Vendor Refund - Payment rejected at Princeton E-Com.
How many payees may I have set up?
There is no limit to the amount of payees you can set up through the Internet.
Can I edit Payee addresses?
No. Once an address is entered it stays with that payee. If you need to change
an address it will be necessary to recreate the payee using the new address.
How do I know if a payee is electronic or check?
Once you have set up the payee, then you can look at the PAYEE LIST screen and
you will see a field that will tell you if the payee is electronic or check.
What payment frequencies are available?
You can set up payments in any of the following frequencies:
Weekly
Bi-weekly
Monthly
Semi-monthly
Quarterly
Annually
Semi-annually
When can you edit the dollar amount on a scheduled recurring payment?
You may edit the dollar amount the next business day AFTER the scheduled payment
date.
Can I postdate recurring payments?
If a monthly recurring payment is set up to be paid on the 15th and the current
date
is November 12th, a payment will be scheduled for the month of November and set
up to occur the 15th of every month until the end date is reached. However, if
the payment is set up to be paid on the 15th and the current date is November
16th, the first payment will occur on December 15th.
Can I postdate a single payment?
Yes. Just set the payment date for a valid future date.
Will the memo field I fill out when setting up a payment be passed on to the
payee?
Yes, your memo will appear on paper check bill payments. The memo field is 40
characters long. Any amount over 40 characters will be cut off. Memo field
information will not appear on electronic payments.
Are there any merchants that I cannot pay through the Bill Payment service?
No. Any merchant that is on Princeton's database can go electronically. If a
merchant is not on the list you may send the payment as a check. Make sure that
you enter your merchant account number exactly the way it appears on your bill.
If you choose a merchant on the electronic database that requires an address
match, choose the correct remittance address listed on your bill.
When will the money be taken out of my account?
For an ELECTRONIC PAYMENT, funds are debited the same day that the payment is
sent, providing it is sent by 12:00 Noon CST. Electronic payments submitted
after 12:00 Noon CST are debited the next day during bill pay processing.
CHECK payment funds are debited from the account when the check clears your
account at the bank.
What if I do not have enough money in my account?
CHECK payments are handled in the same manner as a check written out of your
checkbook against an insufficient balance.
ELECTRONIC payments are verified for funds availability during processing. If
the funds are available, the account that you selected for the payment will be
debited and the information sent on to Princeton for processing. If the funds
are not available, the payment will not be processed and you will receive a
message to inform you that the payment could not be sent due to insufficient
funds. Each day the payment will be resubmitted for you until either you delete
the payment or the funds are in the account to make the payment.
Audrey
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